Terms & Conditions

1. General terms and acceptance

These Terms & Conditions apply to the Golden Pokies Casino website, related services, games, account functions and other features made available through the website. They form an agreement between you and the operator of the service. References to “Golden Pokies Casino”, “we”, “us” or “our” mean the relevant service provider, while “you” or “your” means the person accessing or using the website.

By visiting the website, registering an account, making a deposit, placing a wager or using any casino service, you agree to comply with these terms. If you do not accept them, you must not use the website. Certain products, games, payment methods or promotional offers may have additional terms. Where additional terms apply, they will be shown before or during the relevant activity and should be read together with these Terms & Conditions.

You are responsible for reading the current version of these terms each time you use the website. We may update, replace or amend these terms from time to time to reflect changes to the service, technology, legal requirements or business practices. Changes will apply from the date they are published on the website or from another date stated in the notice. If you continue to use the service after a change takes effect, this will generally indicate acceptance of the revised terms.

The website is intended for people who are legally permitted to participate in online gambling in the place where they are located. You must not access or use the service where doing so would breach any law, regulation, court order or other legal restriction. It is your responsibility to check the rules that apply to you before using the website.

Eligibility and lawful use

• You must meet the minimum legal age for gambling in your location and provide truthful information about your age when requested.
• You must use the website for personal entertainment and not for an unlawful, commercial or professional purpose unless expressly permitted.
• You must not use the service if you are subject to a self-exclusion, exclusion, gambling restriction or other legal prohibition that prevents participation.
• You must not use technology, software or a connection method intended to conceal your location or avoid an applicable restriction.
• You must not allow another person to access, control or use your account.

2. Accounts, verification and security

Some features require you to create an account. You agree to provide information that is accurate, complete and up to date, and to correct that information if it changes. An account must be registered in your own name and may only be used by the person to whom it belongs. You must not create an account for another person, create multiple accounts without approval, or provide false, misleading or incomplete information.

We may ask you to verify your identity, age, address, payment ownership or other information before allowing access to certain features, processing transactions or completing a withdrawal. Verification may include documents or other checks that are reasonably required for security, fraud prevention, responsible gambling or compliance purposes. If requested information is not provided, is inconsistent or cannot be verified, access to an account or transaction may be delayed, restricted or refused.

You are responsible for keeping your login details confidential and for all activity carried out through your account, except where activity results from our own error or an event you could not reasonably prevent. Do not share your password, one-time codes or account access with anyone. You should notify us through the support channels available on the website as soon as you become aware of unauthorised access, a lost credential or suspicious account activity.

We may suspend, restrict or close an account where we reasonably believe that these terms have been breached, information is inaccurate, the account is being used improperly, activity presents a security or financial risk, or an applicable legal or responsible gambling requirement applies. We may also take steps to protect the service, other customers and the integrity of games. Any decision will be handled in accordance with applicable requirements.

You may request closure of your account through the account or support processes provided on the website. Account closure does not remove obligations that arose before closure. Where a self-exclusion or gambling break is requested, you should follow the specific responsible gambling process rather than simply closing an account, as different restrictions may apply.

3. Deposits, withdrawals and game play

Available payment methods are displayed on the website and may change from time to time. You may only use a payment method that you are authorised to use and that belongs to you, unless an alternative arrangement has been expressly approved. You must not use a payment method for which you lack permission or attempt to disguise the source or ownership of funds.

Before using a payment method, check the amount, currency, any applicable fees and any transaction information shown on the website. A deposit may be subject to verification, processing checks or limits that are displayed at the relevant time. We do not guarantee that every payment method will always be available, or that a payment will be processed immediately. Your bank, card provider or payment service may apply separate fees or conditions.

Withdrawal requests may be subject to account verification, payment checks, transaction review and any requirements shown on the website. Funds may generally be returned only to an account or payment method that can be appropriately linked to you. We may request further information where necessary to confirm identity, protect against fraud, meet legal obligations or ensure that a transaction is being handled correctly.

You must not deposit or wager money that you cannot afford to lose. You are responsible for checking your balance and transaction history and for notifying us promptly if you believe a transaction is incorrect. If a technical error, pricing error, display error or other obvious mistake affects a transaction or game result, we may correct the error and take reasonable steps to restore the position that would have applied without the error.

Games may use randomised or automated outcomes. Subject to applicable law, the result recorded by the relevant game or system will be used to determine the outcome of a wager. We may suspend a game, void an affected transaction or take another reasonable step where there is a technical fault, interruption, suspected manipulation or other event that affects the fair operation of the service.

You must not attempt to interfere with games, payment processing, account systems or website security. Prohibited conduct includes exploiting a software fault, using bots or automated tools, manipulating results, colluding with another person, using stolen payment information, laundering funds, or engaging in fraudulent or abusive activity.

4. Promotions, responsible gambling and customer conduct

Promotions, bonuses, competitions and other offers may be subject to separate promotional terms. Those terms will explain the relevant eligibility requirements, participation steps, expiry rules, wagering or play conditions, contribution rules and any other restrictions that apply. You should read the complete promotional terms before accepting or using an offer. If promotional terms conflict with these general terms, the specific promotional terms will apply to that offer to the extent of the conflict.

We may withdraw, change, refuse or cancel an offer where permitted by the applicable promotional terms, including where an offer has been issued in error, a technical issue has occurred or the offer has been used contrary to its rules. An offer must not be used in a way that is fraudulent, unfair, abusive or intended to obtain an improper advantage.

Responsible gambling

Gambling should be treated as entertainment, not as a way to earn income, recover losses or solve financial problems. Set a budget before you play and only use money that you can afford to lose. Do not chase losses, borrow money to gamble, gamble when upset or rely on gambling to manage stress. Taking regular breaks can help you keep your play within limits.

• Use available deposit, wager, loss, session or time controls where those tools are offered.
• Consider a temporary break or self-exclusion if gambling is becoming difficult to manage.
• Do not gamble while impaired by alcohol or other substances.
• Seek independent support if gambling is affecting your finances, relationships, work, study or wellbeing.
• If you are concerned about someone else's gambling, encourage them to seek help and use the restriction tools available to them.

We may apply age checks, account monitoring, activity reviews and other safeguards designed to support lawful and responsible use. These measures cannot guarantee that gambling will never cause harm, so you remain responsible for making informed decisions and using the controls available to you. Further responsible gambling information and support options are provided on the relevant page of the website.

Customer conduct

You must communicate with our staff and other users in a respectful manner. Harassment, threats, abusive language, impersonation, attempts to obtain confidential information, or conduct that disrupts the website will not be accepted. We may restrict access to features or close an account where conduct creates a risk to staff, customers, systems or the integrity of the service.

5. Website content, liability and general provisions

The website, its design, text, logos, graphics, software and other content are owned by or used with permission by the relevant rights holder. You may use the website only for its intended personal purpose. You must not copy, modify, distribute, reproduce, reverse engineer, frame, scrape or commercially exploit any part of the website without prior permission, except where a right cannot lawfully be excluded.

We aim to keep the website and services available, accurate and secure, but we do not promise that they will always be uninterrupted, error-free, current or compatible with every device or connection. Access may be affected by maintenance, telecommunications problems, software faults, events outside reasonable control or other operational issues. You should keep your own device and software secure and use an appropriate internet connection.

To the extent permitted by law, you use the website and gambling services at your own risk. We are not responsible for loss caused by your failure to protect account details, your use of an unsupported device or connection, inaccurate information supplied by you, unauthorised access resulting from your actions, or conduct that breaches these terms. Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified under applicable Australian law.

If any provision of these terms is found to be invalid, unlawful or unenforceable, that provision will be read down or removed to the minimum extent necessary, and the remaining provisions will continue to operate. A delay or failure to enforce a provision does not waive the right to enforce it later. You must not transfer your account or rights under these terms to another person without approval. We may transfer or restructure the service where permitted by law, provided that your mandatory rights are not reduced.

These terms should be read with the website's privacy information, responsible gambling information, game rules and any applicable promotional terms. The privacy information explains how personal information may be collected, used and handled. If you have a question, complaint or concern about the service or these terms, use the support or complaint process made available on the website. Providing clear details will help the matter to be reviewed.

These Terms & Conditions are governed by the laws that apply to the relevant service and your use of it, subject to any mandatory legal rights and protections that apply to you. Any dispute should first be raised through the available support or complaint process. Nothing in these terms prevents you from seeking assistance from an appropriate authority, dispute resolution service or court where you have a legal right to do so.

Golden Pokies Casino may publish notices, updates and operational information on the website. It is your responsibility to review important notices and keep your account information current. By continuing to use the website after an applicable update, you acknowledge the current terms and agree to comply with them.